Effectiveness of Bi-lingual Multidisciplinary Simulation-based Training in Improving Communication and Breaking Bad-News Skills

Authors

  • Baraa Tayeb King Abdulaziz University, Saudi Arabia
  • Jameel Abualenain King Abdulaziz University, Saudi Arabia
  • Wadeeah Bahaziq King Abdulaziz University, Saudi Arabia
  • Loui Alsulimani King Abdulaziz University, Saudi Arabia
  • Abeer Arab King Abdulaziz University, Saudi Arabia
  • Abdulaziz Boker King Abdulaziz University, Saudi Arabia

DOI:

https://doi.org/10.52609/jmlph.v2i1.38

Keywords:

Breaking bad news, Communication, NURSE, Simulation education, SPIKES.

Abstract

Background: Healthcare worker (HCW)-patient communication is an essential element of every patient’s journey, and evidence links good communication with favourable patient experiences and outcomes. Simulation-based training (SBT) is a promising and effective tool to improve such communication.

Aim: To develop a bilingual SBT programme in communication skills for all HCWs in an academic tertiary hospital, to improve patient care, experiences and outcomes.

Methods: This was a quasi-experimental design, conducted in 2018 at King Abdulaziz University (KAU). We designed and delivered a bilingual, simulation-based, full-day course for HCWs (both clinical and administrative), and measured its impact by comparing pre- and post-course test scores, participant feedback, and instructor performance satisfaction indices.

Results: We trained 318 HCWs over 15 days, using 10 instructors. Post-test scores showed individual and overall improvement. The average scores were 26.6% (14-40%) for the pre-test and 55.8% (37-70%) for the post-test, with an average improvement of 29% (P<0.005). Participant feedback was 77% positive and in favour of more training. The average instructor performance satisfaction score was 96.2% (92-99%).

Conclusion: We demonstrated the positive impact of SBT on communication skills for both clinical and administrative HCWs. We also demonstrated the sustainability and scalability of this course.

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Published

2022-01-01

How to Cite

Tayeb, B., Abualenain, J., Bahaziq, W., Alsulimani, L. ., Arab , A. ., & Boker, A. . (2022). Effectiveness of Bi-lingual Multidisciplinary Simulation-based Training in Improving Communication and Breaking Bad-News Skills . The Journal of Medicine, Law & Public Health, 2(1), 79–85. https://doi.org/10.52609/jmlph.v2i1.38

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Section

Original Articles